WT WORKS

*Disclaimer

Due to the NDA, I was not able to showcase some of the works that I have or is actively removing any logos or copyrighted materials from the clients.

Types of Works Done

UX Methodology Research

My supervisor tasked me to distill my UX knowledge into short and easy to read presentation slides to share with the teams on new UX methodologies in the field.

Thus I have filtered through various best practices and also introduced new methodologies as Accessibility Integration , Information Architecture Testing Methods, and E-Service integration/

User Interviews

I was tasked to listen through some of the recorded interviews and come up with new insights and qualitative ideas that the interviewees had given and come up with user stories based on their experiences.

Card Sorting

The client wanted to restructure the Information Architecture of their website. Thus I was tasked to condense the website headers into Cards for the Card Sorting Workshop

I was roped in to facilitate the workshop to ask inquisitive questions with my UX background to value add to the discussions at hand.

Tree Testing Preparations

For Tree testings there were 2 programs that I used. Initially I worked on Optimal Workshop but moved on to using TreeJack due to its user friendly interface.

Design Systems and Atomic Design

I was given a Design system which consist of the font size and type, the colors to be used and was tasked to come up with an Atomic Design based on that.

Using the Atoms, I was able to create Molecules and Pages later on to aid in the creation of quick prototypes on FIgma.

Prototypes

During one of the workshops, a participant requested that the tree testing to be done in a "prototype" format which I adhered to and was done in Figma for the following workshop

Workshop Faciliation

During my internship I helped to facilitate several types of workshops. In doing so, I learned how to engage the clients, question the reasons for their choices, timekeeping skills like ensuring that the workshop is going according to schedule and and helped to record insights and their mini presentations.

Distilling information

After each UX activity, there would a list of qualitative insights and important points to take note of. It was my job to collate these insights and weed out information that we already know, highlight new points and any new trends that is found, and compile them into slides for the client's consumption.

During this step, certain learning points, pain points and advice for further actions are proposed as well.

Presentations to Clients

After distilling insights, this information is presented to the clients and we provide justifiable actions, answer lingering questions and direct the client's goal towards the overall experience of the users. (Because sometimes the client's plan might act contrary to their customer's experiences)